Adult Protective Services (APS) Hotline
Quick Summary
Adult Protective Services investigates reports of abuse, neglect, and exploitation of vulnerable adults aged 60 or older and incapacitated adults 18 or older. They provide confidential assessments and coordinate health, housing, legal, and social services to protect at-risk adults while respecting their right to self-determination.
About This Service
Adult Protective Services (APS) Hotline - Virginia
Virginia Adult Protective Services (APS) investigates reports of abuse, neglect, and exploitation involving vulnerable adults. This includes individuals aged 60 or older, and incapacitated adults aged 18 or older, whether they live independently, with relatives, or in facilities like nursing homes or assisted living. APS aims to protect these adults by assessing risks and, when necessary and accepted, arranging services (health, housing, legal, social) to stop or prevent mistreatment while respecting the adult's right to self-determination. Reports made to APS are confidential, and reporters are protected from liability when reporting in good faith.
Phone:
* Statewide 24/7 Hotline: 1-888-832-3858 (Toll-Free)
* Optional: You can also contact local departments during business hours:
* Roanoke County Dept. of Social Services: (540) 387-6087 or (540) 387-6040
* Roanoke City Dept. of Social Services: (540) 853-2245
Website:
* Virginia Department of Social Services - Adult Protective Services
* Online Reporting Portal (via DSS site) (Link often found on the main APS page)
Hours of Operation
24/7
Contact Information
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