Privacy Policy

Last Updated: April 19, 2025

1. Introduction

The Louisa VA Community Assistance Hub ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our platform.

Please read this Privacy Policy carefully. By accessing or using the platform, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with our policies, please do not access or use our platform.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Create an account or user profile
• Submit assistance or resource requests
• Contact us via email or contact forms
• Provide feedback or testimonials
• Subscribe to newsletters or updates

This information may include:

• Name
• Email address
• Phone number
• Postal address
• Account login credentials
• Communication preferences

2.2 Usage Information

When you access or use our platform, we may automatically collect certain information about your device and usage patterns, including:

• IP address
• Browser type and version
• Operating system
• Referring website
• Pages visited and time spent on those pages
• Clicks and interactions with content
• Device information (type, screen size, etc.)

2.3 Cookies and Similar Technologies

We may use cookies, web beacons, pixels, and similar tracking technologies to collect information about your browsing activities. These technologies help us improve your experience, understand usage patterns, and deliver relevant content.

You can set your browser to refuse all or some cookies, but doing so may affect certain functionalities of our platform.

3. How We Use Your Information

We may use the information we collect for various purposes, including to:

• Provide, maintain, and improve our platform and services
• Create and manage user accounts
• Process and respond to your requests or inquiries
• Connect you with appropriate community resources
• Send administrative information, such as updates to our terms or privacy policies
• Send newsletters or communications you have requested
• Personalize your experience with relevant content or resources
• Monitor and analyze usage patterns and trends
• Detect, prevent, and address technical issues or security breaches
• Comply with legal obligations

4. Information Sharing and Disclosure

We respect your privacy and are committed to protecting your personal information. We do not sell, rent, or lease your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as website hosting, data analysis, payment processing, and customer service. These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

4.2 Resource Providers

With your explicit consent, we may share your information with community resource providers when you request assistance or connections to their services. We will clearly indicate when your information will be shared and obtain your consent before doing so.

4.3 Legal Compliance

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency). We may also disclose your information when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.4 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or uses of your information.

5. Data Security

We have implemented reasonable measures to help protect your personal information from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. However, no internet or electronic transmission is ever fully secure or error-free. We cannot guarantee the absolute security of your information.

You are responsible for maintaining the secrecy of your unique password and account information and for controlling access to your email communications from us.

6. Data Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need to use your information, we will securely delete or anonymize it.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information. These may include:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information in certain circumstances.
• Restriction: You may request that we restrict the processing of your information in certain circumstances.
• Data Portability: You may request a copy of the information you provided to us in a structured, commonly used, and machine-readable format.
• Objection: You may object to our processing of your information in certain circumstances.

To exercise any of these rights, please contact us using the information provided at the end of this Privacy Policy.

8. Children's Privacy

Our platform is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us, and we will take steps to remove that information from our systems.

9. Third-Party Links

Our platform may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date at the top will be revised accordingly. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our platform after we post changes to the Privacy Policy constitutes your acceptance of those changes.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Louisa VA Community Assistance Hub